TECHNOLOGY ALONE WILL NEVER WORK: Understanding How Organisational Issues Contribute To User Neglect And Information Systems Failure in Healthcare
نویسنده
چکیده
Many European governments are endeavouring to use IT to improve the efficiency of their public sectors. Healthcare is at the forefront of this 'revolution', with increasing investment in large-scale information systems (IS) projects. However, the widespread implementation of IS in the UK National Health Service (NHS) has proved very unsuccessful. In order to improve this established history of IS failure, attempts have been made to increase the input of end users into the development process. But little progress has been made. This paper uses several case studies from both the NHS and British public sector to uncover the organisational issues that hinder effective user involvement and ultimately lead these government IS projects to fail. These organisational issues need to be addressed if participatory development techniques are ever to provide a solution to the problem of widespread IS failure in healthcare.
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